How can we help?

Common Questions

• What's new with the Admin Dashboard Homepage?
• Does Kanopy support Public Performance Rights?
• Does Kanopy have trailers?
• How do I renew an upfront license to prevent expiration?
• Why does this film page say "Sorry, this video is not available"?
• I want to buy a film, but I'm seeing a message that says "Sorry, this video is not available in your territory"

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Technical Help

• Reporting technical issues
• Configuring Kanopy for access
• Simple access authentication
• Off-campus access issues
• Logging into a password-restricted Kanopy website
• Accessing unproxied links from off-campus

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Analytics

• Kanopy Analytics Overview
• Key definitions
• Active License Summary
• Usage reports
• Audience reports
• Engagement reports

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Title Management

• What is the "My Titles" page?
• What is the "Title Curation" tool?
• How do I manage my Title Requests?
• How do I remove a title from exclusion or mediation?
• How do I mediate a title?
• How do I exclude a title?

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Payments Portal - Coming Soon!

• Introducing the Kanopy Payment Portal
• Accessing the Payment Portal
• Viewing and Paying Invoices
• Viewing Open, Outstanding, and Paid Invoices
• Viewing and Paying Deposits
• Viewing Your Account Statement

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MARC Records

• Managing your MARC records
• Characteristics of Kanopy’s MARC records
• Customizing records for your library
• MARC record removals
• Discovery services
• Number of MARC records available

Accessibility

• Kanopy's position on accessibility
• For visually impaired users
• For hearing impaired users

Promotion & Resources

• Introducing and promoting Kanopy to your library
• Promotion: Posters and Fliers for your library
• Promotion: Social and event specific outreach