The Title Requests page is found under the My Titles section of your dashboard. You can use this page to review and manage all pending title requests submitted by your patrons from the past 90 days.
The following details and actions are available through the Title Requests dashboard:
- Date Requested (a date range will appear if there was a previous request for this title)
- Video Title
- Supplier
- Requested By (an aggregate # of total requests for this title)
- Faculty/Instructor-flag (any requests containing a faculty or instructor will be flagged)
- View Details (click on View Details to see requester details; see Title Request Details below)
- Actions (all actions will provide a confirmation step)
- Approve (approving a request will automatically notify the requester and remove this request from your dashboard; there are two ways to approve a title request - see below)
- Add to Cart (purchase a license for this title)
- Add to PDA (if you are on a PDA program, you'll have an option to add the title to be discoverable via PDA)
- Decline (declining a request will automatically notify the requester and remove this request from your dashboard)
- Approve (approving a request will automatically notify the requester and remove this request from your dashboard; there are two ways to approve a title request - see below)
To see a full history beyond the 90 days, click on "Export History" to see your full request history. (Note: "N/A" in the history means that the title was a legacy request.)
Title Request Details
To view the requester's details, click on "View details" from the main dashboard. Here you'll find the details of each request made for the Video Title.
The following information is available through the Title Request Details page:
- Video Title
- Supplier
- Year
- Date of Request
- Requester's Name
- Role
- Course Number
- Reason for request
You can also "Export Details" to see a full history of past and current requests for this title.
Automatic Email Notifications
When you approve or decline title requests, we will automatically notify your requesters of the action taken from the dashboard. Additionally, you can use the Title Request Details to contact them manually, if you prefer.
Email notifications will be sent automatically to requesters every hour after an approval or decline action is performed.
Can I see a preview of the automatic email notifications?
Below are the previews of the emails being sent to your patrons when you "Approve" or "Decline" a title request:
(Note: "click here" for the decline email opens your institution's homepage, i.e. https://YourLibraryName.kanopy.com, so that the requester can explore other videos to watch)
Can I turn off the automatic email notifications?
No, currently, we don't have a way to turn off the automatic emails to notify the requesters of their request status.
If you prefer not to send automatic notifications to your requesters through the dashboard, you can contact them separately using the requester's details provided through the dashboard. See Title Request Details above.
If you have any feedback, please submit a Feature Request or contact helpdesk@kanopy.com.
Can I customize the automatic email notifications?
No, currently we don't allow customization of the automatic emails sent out to the requesters.
If you prefer not to send automatic notifications to your requesters through the dashboard, you can contact them separately using the requester's details provided through the dashboard. See Title Request Details above.
If you have any feedback, please submit a Feature Request or contact helpdesk@kanopy.com.