You can review articles for technical assistance here. If you continue to experience an issue, please submit a report of the issue directly to support@kanopy.com. In your report, please be sure to include the following information; it will help us to diagnose and resolve the issue:
- A detailed description of the issue.
- An indication of whether the issue is happening across multiple browsers or computers, and whether it's happening on- and/or off-campus.
- A screenshot of the issue, as well as the URL of the page where the issue was occurring.
- Your operating system, browser and Flash version. You can find your exact Flash version here.
If you are having an issue playing a film, please provide us with a debug report. You can find information about how to provide this report here.