The most common cause of embedded film issues is the use of a non-HTTPS URL. Most course management systems require embedded links to be secure and HTTPS only (you cannot embed HTTP links). To ensure you can embed films therefore we will need to ensure:
1) Your Kanopy website is set up to be HTTPS
If your proxy system is currently set up to use HTTP only, please let us know and we can help you to convert it to HTTPS. Once that change has been made, please ensure that the following stanza is included within your EZproxy configurations:
T Kanopy Videostreaming
U http://(institution prefix).kanopy.com
H https://(institution prefix).kanopy.com
D kanopy.com
2) Your authentication system is HTTPS
We also need to ensure your proxy or WAM URL wrap is set up as HTTPS. For example, if your proxy link is "http://ezproxy.library.institution.edu/login?url=https://test.kanopy.com," you will need to get a SSL certificate set up on your proxy/WAM server to ensure we can pass users through your proxy/WAM and into a HTTPS environment (https://ezproxy... ).
3) Your browser does not accept third-party cookies
Major browsers have begun changing how they handle cookies, but (at present) in order for Simple Access to work, Kanopy needs to be able create a session (via a cookie) in your web browser.
Particularly if you experience issues with authentication loops (whereby you provide your authentication credentials, only to be booted back to a login prompt), you may need to change your browser settings so that you can accept third-party cookies.
4) Your EZproxy stanzas point to a legacy domain
In the past, Kanopy used a different domain, and your EZproxy may be set up to point to that domain. So, if you happen to have two Kanopy stanzas—with one pointing to a domain other than kanopy.com—then please be sure to remove the second. Your EZproxy should only include:
T Kanopy Videostreaming
U http://(institution prefix).kanopy.com
H https://(institution prefix).kanopy.com
D kanopy.com
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Please contact us at support@kanopy.com with any questions on this.
In the absence of being able to embed a film, you can always simply share the direct film links, too!