If you encounter an error while attempting to access your Kanopy platform from off-site, please try these troubleshooting suggestions:
Check your IP ranges
We may not have a full list of your IP ranges on file, or the IP address associated with your proxy server may have changed. If you see a Kanopy error page after signing in, this may be the issue. To confirm or change the IP ranges on file, please reach out to us through our contact form.
Check your proxy configuration
Your proxy may not be configured correctly. If you see a non-Kanopy error page, this may be the issue. Please see the "Configuring Kanopy for access" article on Kanopy Help to learn more.
Ensure HTTPS is enabled
Your Kanopy website must be secured with HTTPS (instead of HTTP) to support film embedding and other features. If you need to update your proxy authentication to use HTTPS, please reach out to us through our contact form.
Check for a firewall
Firewalls are sometimes put in place by IT teams to block or limit access to certain internet resources. To avoid firewall issues, your IT team will need to allow Kanopy's associated IP addresses.
Ensure third-party cookies are accepted by your browser
If you're returned to a login prompt after providing your authentication credentials, you may need to update your browser settings to accept third-party cookies.
Create a Kanopy support ticket
If these troubleshooting suggestions don't address your issue, you can create a support ticket with Kanopy by reaching out to us through our contact form. When you do, please include a screenshot of the issue showing the full URL in the address bar and contact information for someone who can work with our IT team to run proxy tests.