All films on Kanopy come with closed captions (or English subtitles for non-English titles) and transcripts (the scripts of the spoken words in the films) that are fully ADA compliant in accordance with our accessibility statement.
Regarding accessibility for the hearing impaired, Kanopy delivers on this with:
1) Films with captions
All films on Kanopy are provided with subtitles / captions. Users can easily activate the captions via a small "CC" button on the video player, which permits them to turn captions on and off at will. You can learn more about this feature on this page.
A very small subset of films on Kanopy may have captions "burnt into" or integrated into the film itself, such that they are permanently on and cannot be turned off. This predominantly relates to certain older, foreign language films and silent films where the captions are integrated into the film itself. If you have an issue with a film with burnt in captions, please contact your account representative or Kanopy support to assist.
Please note that a small subset of films may not yet have had their captions published. These are most typically new release , where the film is launched and the captions are in the process of being manually created by the publishing team (we launch upwards of 20 films per day). If you find a film without published captions, you can place a simple "captions request" to get the captions rush processed.
In these cases, you will see a button to the right of the film title with a "CC" struck through:
If you click on this icon, you (or a user) can complete a captions request form:
Once a request is received, the user will receive an instant response with a ticket that will allow them to communicate with Kanopy and track the progress of the captions upload. Kanopy will rush process the captions within 48 hours, free of charge, and notify the requester once they are live.
2) Films with Transcripts
In addition to captions, Kanopy also provides full transcripts for films. To access a film's transcript, simply click on the "Transcript" button that appears under the "More" tab below any film once it starts playing.
The transcript is incredibly useful as you can search it for key words. Moreover, if you click on any sentence in the transcript, it will actually jump ahead and start playing the film where those words are being spoken.
Users can also use the transcript for the purpose of reference in articles or papers.
3) User disability controls
Users also have the additional functionality on Kanopy to personalize the platform to their disability requirements. For example, a user can easily set up a profile on Kanopy and set their profile to have "captions enabled" on their user settings in the iOS and Android apps. This means that whenever that user watches a film on Kanopy, the film will always begin play with captions enabled. This is intended to give users with disabilities the optimal experience and minimize inconvenience.
Please note that Kanopy's website is also fully compatible for visually-impaired users. You can see more information on our accessibility for visually impaired users here.