The "Feature Request" tool allows you to offer suggestions for Kanopy product improvements directly to our product team. Using this tool, you can also see other projects or features we're working on based on the comments and requests made by other Kanopy libraries.
How do I submit a feature request?
You can submit a feature request through your library's Kanopy admin account:
- Log in to your library's Kanopy admin account.
- In the account drop-down (in the top-right corner), select Feature Request.
On the feature request page, you can submit a request using the form provided, view feature requests from other Kanopy libraries, and upvote or comment on the ones that interest you.
What should I include in my feature request?
When you submit a feature request, provide details to help us understand the feature and its importance to you or your users.
- Title: Provide a short, descriptive name for your request.
- Description: Provide as many details as possible to explain your request to our product team.
- What is your feature request or improvement?
- What part of the site or app does your feature affect (e.g., admin dashboard, viewing experience, TV apps, etc.)?
- What problems does it solve for you? For your users?
- Attach any screenshots, if applicable.
What personal information is shared on the feature request board?
The feature request board is not shared with anyone outside of Kanopy. Only other Kanopy users with admin accounts and our product team can view the request board.
Your Kanopy username (typically the name of your library) will be visible to those using the request board.
What if I don't want to participate in the feature request board?
We want to improve your experience and hear your feedback, but you don't have to participate in the feature request board.
If you'd prefer not to use the feature request tool, you can always email your Kanopy account manager or reach out to us.
Emails about feature requests
If you engage with the feature request board, you may receive emails at the address associated with your library's Kanopy admin account. The emails will be sent automatically by Canny, the third-party service that manages our request board.
How do I unsubscribe from the emails?
You can unsubscribe from any email notification by clicking Unsubscribe at the bottom of the email.
What kind of emails will I receive?
You may receive email notifications for:
- Status changes: As we evaluate a request, its status label may be updated to inform you of any progress. The status labels are open, under review, planned, in progress, complete, and closed.
- Admin responses: A Kanopy team member may respond with questions to better understand your request or provide other updates.
- Mentions: A Kanopy team member or another library may mention you in a post.
How do I change my email address?
- Log in to your library's Kanopy admin account.
- In the account drop-down (in the top-right corner), select Dashboard.
- Next to the welcome message, click Edit profile.
- Update the email address and personal information, if desired.
- Click Save.
Note: If you share your Kanopy admin account with other staff members, you'll need to inform them of any email address changes.