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What is the “Feature Request” tool?
The “Feature Request” tool is a communication tool that allows you to request your ideas and suggestions for product improvements on Kanopy directly to our product team. You can also see other projects or features we’re working on based on the comments and requests made by other Kanopy libraries.
How do I send a feature request?
To submit a feature request, you will first need to log into your customer account on Kanopy. After logging in, click on the “Feature Request” button under your username located on the top right corner.
You will be redirected to the request page where you can submit a request or vote and comment on features that other customers have requested.
You cannot submit a feature request outside of the Kanopy platform.
What should I include in my feature request?
When you submit a feature request, try to include as many details as possible of your request including helpful screenshots, steps to reproduce the problem you’re facing, and any example URLs you can share with us.
Suggested Format:
- Feature Request - provide a short, descriptive title of your request
- Description - provide as many details as possible to describe your request to our product team
- What is your feature request or improvement?
- How would you categorize this request? (e.g. admin dashboard, viewing experience, apps, etc.)
- What problems does it solve for you? For your users?
- Attach any screenshots (if applicable)
What personal information is being shared?
This request board is private and the information displayed here will not be shared publicly with anyone outside of Kanopy. It is solely for internal purposes for our product team to hear your feedback and for other customers to vote on ideas and improvements that you might suggest.
Your Kanopy username (typically, the name of your library) will be visible to Kanopy and to other Kanopy customers. Your email address associated with your Kanopy customer account will be used to auto-login to the feature request board. This email address is not displayed to other customers.
You may receive an email when there’s an update about a feature request you have made. For instance, if one of the features you requested is finished, we would like to let you know about it! Our third-party service, Canny, manages our email notifications to send you any updates on the post activity. You can always unsubscribe from any email communication. (See Emails to learn more about the different email communications)
What if I don’t want to participate in the request board?
Our main goal is to improve your experience and hear your feedback. If you do not want to participate in the request board, simply do not participate. This means that the “Request Feature” board will always be available for you, but you will not be notified or alerted if you don’t engage with the board.
With that being said, we still want to hear from you! You can always email your Kanopy sales representative or reach out to us at any time at support@kanopy.com.
Emails
You may receive email messages to the email address attached to your Kanopy customer account if you engage with the request board. The emails will be sent automatically by Canny, the third-party service who manages our request board.
How do I unsubscribe from the emails?
You can always unsubscribe from any email notification simply by clicking “Unsubscribe” at the bottom of the email.
What kind of emails will I receive?
Below are examples of the types of emails you may receive:
Status Change
If the status of a post changes, you will be notified via email. The following are the available statuses of a post:
- Open
- Under Review
- Planned
- In Progress
- Complete
- Closed
Admin Responses
If an admin responds to your post, you will be notified via email. An admin may respond with updates about the request you have made or ask questions to get more information from you.
Mentions
If you are mentioned in a post, you will be notified via email. You may be mentioned by another Kanopy library or an admin.
How do I change my email address?
- Log into your customer account on www.kanopy.com
- On My Dashboard, click on “Edit your profile”
- Under “Account information”, update the “E-mail address” field
- Enter in your First and Last Name under “Personal Information” if it’s not filled out yet
- Click “Submit”
NOTE: Changing your email address on your Kanopy account changes the email address attached to your customer account. If you are sharing the logins with other staff members, you will need to inform them about this change of email address.