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Public Librarian help articles

Common Questions

  • Updating your contact information
  • What's the difference between a Kanopy admin account and a Kanopy user account?
  • Finding films with public performance rights (PPR)
  • Watching film trailers
  • About The Great Courses
  • About Kanopy Kids
See all 11 articles

Title, Budget, and Administrative Management

  • Where to find my balance due, invoices, and deposits
  • About depositing funds with Kanopy
  • About setting a budget cap
  • Where to see play credit usage and total spend for the month
  • What is my administrative dashboard?
  • How to see and export title information for your platform
See all 8 articles

Analytics

  • About the "Subscriptions" report
  • Kanopy analytics overview
  • Analytics terms and definitions
  • Usage reports
  • Audience reports
  • Engagement reports
See all 8 articles

MARC Records

  • How to download MARC records for specific titles
  • Managing your MARC records
  • Number of MARC records available
  • Characteristics of Kanopy’s MARC records
  • MARC record removals
  • Integrating content with discovery services

Technical Help

  • Setting up Kanopy authentication
  • Reporting technical issues

Accessibility

  • Closed captions are missing

Promotion & Resources

  • Managing marketing emails from Kanopy
  • Introducing and promoting Kanopy to your users
  • Promoting Kanopy with social media and digital resources
  • Promoting Kanopy with print materials
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