Kanopy for Libraries Help Center home page
  1. Kanopy for Libraries
  2. Public Libraries

Public Libraries

Common Questions

  • Why does this film page say "Sorry, this video is not available"?
  • I’m getting close to my budget cap. How do I add funds to my account?
  • How will I know if my budget is getting low?
  • What is the Feature Request tool?
  • Can I submit a search request for a film?
  • What is my administrative dashboard?
See all 11 articles

Technical Help

  • Reporting technical issues
  • Configuring Kanopy for access
  • Logging into a password restricted Kanopy website

Payments Portal - Coming Soon!

  • Introducing the Kanopy Payment Portal
  • Accessing the Payment Portal
  • Viewing and Paying Invoices
  • Viewing and Paying Deposits
  • Viewing Your Account Statement
  • Adding, Changing and Removing Payment Methods
See all 10 articles

Analytics

  • What is the My Titles page?
  • Kanopy Analytics Overview
  • Key definitions
  • Usage reports
  • Audience reports
  • Engagement reports
See all 8 articles

MARC Records

  • Managing your MARC records
  • Characteristics of Kanopy’s MARC records
  • Customizing records for your library
  • MARC record removals
  • Discovery services
  • Number of MARC records available

Accessibility

  • Kanopy's position on accessibility
  • For visually impaired users
  • For hearing impaired users

Promotion & Resources

  • Introducing and promoting Kanopy to your library
  • Promotion: Posters and Fliers for your library
  • Promotion: Social and event specific outreach
  • About
  • Librarians
  • Careers
  • Contact
  • Support
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