Academic Libraries
Common Questions
- Why does this film page say "Sorry, this video is not available"?
- I want to buy a film, but I'm seeing a message that says "Sorry, this video is not available in your territory"
- What are perpetual access titles?
- Perpetual Licenses - Terms & Conditions
- I’m getting close to my budget cap. How do I add funds to my account?
- Contacts at my library have changed. How can I update our account?
Technical Help
- Reporting technical issues
- Configuring Kanopy for access
- Simple access authentication
- Off-campus access issues
- Logging into a password restricted Kanopy website
- Accessing unproxied links from off-campus
Analytics
- What is the Title Exclusion tool?
- What is the My Titles page?
- Kanopy Analytics Overview
- Key definitions
- Active License Summary
- Usage reports
Payments Portal - Coming Soon!
- Introducing the Kanopy Payment Portal
- Accessing the Payment Portal
- Viewing and Paying Invoices
- Viewing and Paying Deposits
- Viewing Your Account Statement
- Adding, Changing and Removing Payment Methods