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Common Questions

  • Why does this film page say "Sorry, this video is not available"?
  • I want to buy a film, but I'm seeing a message that says "Sorry, this video is not available in your territory"
  • What are perpetual access titles?
  • Perpetual Licenses - Terms & Conditions
  • I’m getting close to my budget cap. How do I add funds to my account?
  • Contacts at my library have changed. How can I update our account?
  • What is Variable Pricing?
  • How end-of-month invoicing works
  • What is the Feature Request tool?
  • Can I submit a search request for a film?
  • What is my administrative dashboard?
  • Do Kanopy videos include Public Performance Rights?
  • How do I order or renew a film?
  • What is the Request for Purchase (RFP) feature?
  • Is it possible to have a webinar to learn more?
  • What if I disagree with a title purchase?
  • Why is there a charge for films in the public domain?
  • How to turn off our PDA program?
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