Common Questions
- What's new with the Admin Dashboard Homepage?
- Does Kanopy support Public Performance Rights?
- Does Kanopy have trailers?
- How do I renew an upfront license to prevent expiration?
- Why does this film page say "Sorry, this video is not available"?
- I want to buy a film, but I'm seeing a message that says "Sorry, this video is not available in your territory"
- What are perpetual access titles?
- Perpetual Licenses - Terms & Conditions
- I’m getting close to my budget cap. How do I add funds to my account?
- Contacts at my library have changed. How can I update our account?
- What is Variable Pricing?
- How end-of-month invoicing works
- What is the "Feature Request" tool?
- How can I submit a search request for a film?
- What is my administrative dashboard?
- How do I order or renew a film?
- What is the Request for Purchase (RFP) feature?
- Is it possible to have a webinar to learn more?
- What if I disagree with a title purchase?
- Why is there a charge for films in the public domain?
- How can we turn off our PDA program?